01
Missed and abandoned inquiries
Document what can be measured from the records you already have.
$250 revenue leak & intake audit
Find where emergency inquiries go quiet.
FollowUp Relay maps what happens when a water-loss call is missed, abandoned, or arrives without enough detail to dispatch. You get a clear baseline and one controlled test design—without changing your live phone system or contacting customers.
$250 one time. Credited toward a later pilot if we mutually decide to proceed.
Intake path / sample view
Where did the handoff stop?
8:42 pmInquiry not answered
VisibleCallbackTiming unclear
GapOutcomeBooking not linked
GapAudit output
Baseline first. Test second.No customer contact or system change.
01A sample workflow illustration—not a live customer record.
$250one-time audit
Zerolive system changes
Email-firstfrom fit check onward
Start with evidence
Measure the gap before buying another tool.
You may already have voicemail, an answering service, a booking platform, or a solid office team. This audit does not assume the system is broken. It shows what your current records can—and cannot—tell you.
02
Incomplete intake
Trace where the address, problem, and caller-reported urgency are captured, repeated, or lost.
03
Outcome visibility
See whether your current process shows which inquiries reached dispatch, booked, or stopped moving.
Inside the audit
Three useful outputs. No oversized rollout.
The first engagement is intentionally narrow: understand the current path, identify what can be measured, and design one safe next test.
Current-state intake map
A clear view of how calls, forms, callbacks, dispatch, and booking handoffs work today.
Intake-gap baseline
A concise summary of the missed, abandoned, or incomplete inquiries visible in your redacted records.
One controlled test design
A practical test plan with defined scope, guardrails, and success measures.
Not included
Live texting, phone-system changes, customer outreach, integrations, or a production rollout.
How it works
A focused review, without disrupting the operation.
01
Start by email
Tell us how emergency calls and service requests are handled today. No cold call is required.
02
Review the workflow
Share a redacted phone or booking report, or walk through it in a supervised screen review.
03
Get the plan
Receive the baseline and one controlled test design, including what should be measured before anything goes live.
A specific first customer
Built for independent restoration teams.
The best fit is an independent U.S. water-mitigation or restoration company that handles emergency inquiries by phone or a basic form and cannot clearly measure what happens next.
- Emergency inquiries are central to the business
- Some calls or forms need a later follow-up
- Booked outcomes are hard to connect to the first inquiry
An honest fit check
Already proving the outcome? You may not need us.
If your current process already responds quickly, captures usable pre-dispatch details, and proves booked outcomes, this may not be the right audit for you.
Pilot concept under validation
A possible next step—not a promise.
If the audit confirms a meaningful gap, one possible pilot is a consent-based, app-free intake that gathers shutoff status, affected areas, and safe photos into a human-reviewed pre-dispatch packet. It would supplement the current phone path, not replace it.
Compatibility, consent, scope, and operating responsibilities must be approved before any live test.
Simple first engagement
$250. One audit. A clearer next move.
Includes the intake map, baseline, and one controlled test design. Credited toward a later pilot if both sides approve one.
Ask about the auditFAQ
Before you send anything.
The audit starts with a fit check. Sensitive customer records do not belong in the first email.
What do you need from us?
A redacted phone or booking report, or a supervised review of the relevant records. Do not send customer records through this website.
Will you contact customers or change our systems?
No. The $250 audit is analysis and test design only.
Do we need new software?
Not for the audit. Any later pilot would be scoped and approved separately.
What if we use an answering service?
That is not a problem. The audit is not a replacement pitch. It examines whether hangups, overflow, incomplete details, and booked outcomes are already visible and measurable.
Can we handle this by email?
Yes. Start by email. A supervised screen review is optional if that is easier than preparing a redacted report.
How long will it take?
Timing depends on the records available. Scope, timing, and review method are confirmed before payment.
Start by email
Start with the workflow you already have.
Send a short note about how missed or incomplete water-loss inquiries are handled today. We'll reply by email with a fit check and the next step for the $250 audit.
aidan@followuprelay.com